Terms and Conditions

BeerCraft of Bath is a trading name of Bitz Online Limited

Making a Purchase
Simply browse around our online craft beer bottle shop, clicking ‘Add To Cart’ on any products you wish to purchase. These are then added to your shopping cart, you can also remove any items or update the quantities from your basket by going into 'Shopping Cart'.
 
When you are finished browsing, go through to the payment section from your cart. Here you will be asked for the details we need to process the order, names, addresses, credit card details and so on. All prices for products shown on this website are in £ Stirling inclusive of VAT at 20% where applicable.
 
Payment Security
We accept payment via PayPal, Credit or Debit Card, including Visa, MasterCard and Visa Debit. You can also call us on 01225 448080 if you can't or don't wish to use the internet to make your purchase, or if you'd like help or advice on your purchases.
Your Credit card payment will be handled securely. All credit card numbers are encrypted in their software using the 128 bit encryption. We never get to see your card details and they are not held in clear text on any web page.
 
We Sell Fragile Items!
Whilst we do check all items before shipping, there is a chance that cans can get dented and glass can get broken on its way to you, this is sometimes the inevitable consequences of mail order! 
If you notice that any packaging is damaged when delivered by our courier, it is important to check the goods and if damaged, call us immediately.
More often than not, dented beer cans are still totally fine to be used, although the appearance of the packaging may be affected - we appreciate your co-operation.
 
Images on our site
The images of products shown on our site are indicative only, whilst we have tried to accurately show you what our products look like, the breweries may change things slightly without telling anyone!  Please note the pictures on our site are for reference only, and actual products may vary slightly.
These pictures are copyright of Bitz Online Limited.
 
Delivery of your Purchases
Delivery is only £5 on ALL orders to the Mainland UK.
Delivery of large and/or heavy orders are shipped by couriers for delivery to you the following working day, a signature will be required on delivery.
Please Note we can't ship large or heavy orders economically to Northern Ireland, Scottish Highlands and remote areas.
Smaller items up to a weight of 4kg are posted using a Royal Mail service.
 
We make every effort where orders made before 12am on a working day are dispatched that day.
 
After 12am, orders will be dispatched the following working day. If there is any variation to this, we'll contact you as soon as we can to let you know.
We'll Email you when your order is shipped, advising you of an anticipated delivery day. Your order status can also be tracked on our website by going into ‘My Account’, here you can see if orders are awaiting dispatch or already dispatched.
 
All products are checked for quality and damage BEFORE they are dispatched. Please check the condition before signing for delivery (if required). If they appear to be damaged, tell the courier driver and refuse to accept them.
If you have accepted them and you subsequently find anything is damaged, you MUST inform Bitz Online Limited (BeerCraft) in writing within 7 days of delivery so that we can contact our couriers.
 
You must open all items upon receipt and check all goods are OK.
 
We may ask for a photograph of the damage to use when making a claim with our courier.
 
Items Out of Stock
Products not in stock at BeerCraft are shown on the site as “Out of Stock” and you will not be able to order them. We believe this is a better service than allowing you to order, taking your money, and subsequently making you wait for delivery.
Please be assured that all items are currently in stock for immediate dispatch.
Ordering out of stock products can't be made on the website, however, if you do wish to place an order, please contact us on 01224 448080 and we can advise you when the stock is expected and earmark products for you.
Similarly, if a product you want is not shown on the site, say you want another variety of beer, please contact us and we can try to source the product for you.
 
Returns
We want you to be happy with the goods you receive from BeerCraft, therefore, if you are not fully happy with your purchase, you can return it for a full refund.
 
We are only able to accept items for return if they are in their original packaging, undamaged, unopened, unused, in an as new condition with all their original components.
 
If you wish to return an item, please contact us to obtain a Returns Authorisation Number. Without this we are not able to accept return of an item.
 
Please see the Cooling Off Period section for more details.
 
Cooling Off Period
Under the ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’, you have a 'cooling off period', a right to cancel orders made on this website for 14 days from the day you receive your goods in full.
Provided that the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging, are undamaged and are in new condition, you can give us notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code.
 
To inform us that you wish to return an item, you can email us or call us on 01225 448080.
 
You should then return the unwanted goods to us as soon as possible, and within 28 days. Once the items are received safely back at BeerCraft, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are undamaged and in new condition, we shall then arrange a full refund within 14 days.
 
BeerCraft reserve the right to make a deduction to the refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
 
When you receive your order, you must take reasonable care of the goods. You may inspect and assess them, but not use them. The extent to which you can handle the goods is the same as it would be if you were assessing them in our shop.
 
You will be responsible for the costs of returning any unwanted item(s). Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit and retain your postal receipt and proof of postage.
 
Any variations to the returns policy above is by special arrangement with us ONLY, we are not obliged to accept returns after this period.
 
The following is an indication of the costs of using Royal Mail and/or Parcel Force to return items to us:-
* 3kg package – Parcel Force Express 48 Service – approximately £13
* 12kg package – Parcel Force Express 48 Service – approximately £23
* 150g package – Royal Mail First Class Post – between £1 and £3
 
We are also able to offer a collection service, please contact us for more information.
We are not obliged to accept returns after this period unless the goods are faulty.
Please be aware that some items may not be returnable for health reasons. If this is the case, this information will be in the items description.

Exchanges
If you wish to exchange any items received for an alternative product, you can do this within the Cooling Off Period as described above, provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition. Please contact us for an Exchange Code. Unfortunately, you will be liable for the following costs, any price difference between exchanged items, postage costs back to us, postage and packaging costs of the replacement items back to you.
Any variations to the exchanges policy above is by special arrangement with us ONLY, we are not obliged to accept exchanges after this period unless the goods develop a fault and are within warranty.

Did not like the beer
There may be instances that you may not like the taste of a product you have bought. Unfortunately taste is a very personal experience. If you do find that there is a beer you do not like, let us know and we’ll see what we can do. 
In the vary rare instance that you feel a beer is off (provided it is still within the recommended drink date and has been stored in suitable conditions), please contact us.  We will arrange to replace the faulty beer (or if not available, another type which is of equivalent value). Alternatively if you prefer we will arrange a credit of an amount equal to the value of the original purchased. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty product for inspection.
Please keep the can/bottle and if possible a sample of the beer as we may ask for details off the container or photographs.  We will not be able to do anything without these details.
 
Storing your beer
Beer can be fizzy, so please take care when opening.  Some beers can stain surfaces it comes into contact with, so please try not to spill it.
Alcohol should be consumed in moderation.  Where possible, you should store your beer at a stable, cool temperature, out of direct.

Age of the Beer
A lot of the beers we sell have not been fined (cleared), filtered or had preservatives added. This means that the beers can have a short Best Before Date.  We endeavour to send you a beer that has a long shelf life, and aim for at least 30 days before the best before date expires.
The Best Before Date is an indication of when the beer is at its best, however, due to the bottling / canning process, beer will last a lot longer than this and will still be very drinkable for a long time after.  Just because 1 day has passed wont mean it has suddenly become undrinkable!  Many beers continue to condition in the bottle and can be stored in exactly the same way as a good wine (which isn’t required to have best before dates!). People are still drinking bottles from the Titanic and living to tell the tale.
Just because it has passed its Best Before Date, doesn't mean that it has gone bad. Drinking beer that is past its best before date won’t do you any harm and can be a perfectly enjoyable experience.
Please be aware, that some cans show a bottled / canned on date and do not have a Best Before Date just to add further confusion.

Age Restrictions
It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. We are committed to upholding our legal and social obligations as a retailer of intoxicating liquor.
By placing an order you confirm that you and the recipient are at least 18 years old.
The recipient at the delivery address must be aged 18 or over to accept delivery.
We may use the information you provide to validate your identity. We may check your name, address, age and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.
 

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
 
Mailing List
We maintain a mailing list so that we can keep in touch with you to inform you of new products, any promotions we may run and providing a service regarding items purchased! You can join the mail list at any time, or, if you wish to be removed please contact us.
 
We will not sell your email address to third parties.
If you have placed an order and your item is being delivered by our courier, we will pass your address details, email address and contact telephone number onto our courier (DPD) so that they can deliver your order to you efficiently.
 
Competitions
From time to time, BeerCraft will hold competitions. Details on how to enter along with competition details and prizes will be detailed on that specific competition.
No cash or alternative prizes are available.
Competitions are open to UK Residents Only over 18 years of age.
Only 1 entry per person.
Automated entries will be disqualified.
For voucher promotions, only original vouchers are valid. Vouchers are not redeemable for cash
Winners will be chosen at random from all valid entries.
BeerCraft’s decision is final and no discussion will be entered into.
If a winner does not take up the prize and after BeerCraft have taken reasonable steps to contact the winner, BeerCraft reserve the right to offer the prize to an alternative winner.
BeerCraft reserve the right to use the winner’s details and photographs for post promotion publicity.


Thank you for reading these terms and conditions.

Free UK Delivery

Free UK Next Day Delivery on order over £25!

Order before 2pm and get your order the next working day.

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